GEICO Car Insurance Knows Customer Service
Posted on September 22, 2008
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Last September I wrote a post titled Lies of a Gecko in which I took GEICO to task for their “we’re lowering Californians’ auto insurance rates” advertising campaign. They hadn’t lowered mine at all :( Well a couple of weeks back I received my semi-annual auto insurance renewal and this time they reduced my six month insurance rate from $252.10 (a $4 reduction from last fall’s bill) to $195.30. Now that’s what I call savings!
Apparently this was a result of my now qualifying for the “GEICO Safe Driver Discount”. You see, I’ve never had an accident or an insurance claim since I first received my driver’s license way back in 1986. It just took GEICO a couple of years to understand that simple fact. Feeling somewhat wealthy at the moment I received the latest bill I immediately paid the entire balance via their website, forgoing my usual four payment system. But wait, there’s more…
The following week I received another large packet from GEICO. This one included a complete new policy, and another revision to my car insurance rate: $164.80! That’s another $30.50 in savings, or a total of 12% over my previous six months premium. Apparently, not only am I a “GEICO Safe Driver” now, but I also qualify for a “5 Year Good Driving” discount. Go me! And go GEICO for recognizing it. Only one problem - I’d already paid the higher premium. So, torn between exulting in my new lower insurance premium and wondering how I was going to get that $30 back I set the two packets aside for 48 hours.
Upon checking my bank account the next day (a constant habit of mine) I discovered that GEICO hadalready credited the $30.50 back into my account! Now that is customer service, my friends!
Tags: auto, auto insurance, auto insurance rates, CA, California, car, car insurance rate, customer service, driving, Geico, geico insurance, insurance renewal, lies, policy, savingsRelated Posts: » Filed Under: Personal Finance
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[...] Insurance Quotes 4 Free wrote an interesting post today onHere’s a quick excerpt Last September I wrote a post titled Lies of a Gecko in which I took GEICO to task for their “we’re lowering Californians’ auto insurance rates” advertising campaign. They hadn’t lowered mine at all :( Well a couple of weeks back I received my semi-annual auto insurance renewal and this time they reduced my six month insurance rate from $252.10 (a $4 reduction from last fall’s bill) to $195.30. Now that’s what I call savings! Apparently this was a result of my now qualifying for the “GEIC [...]