Sep 222008
 

Last September I wrote a post titled Lies of a Gecko in which I took GEICO to task for their “we’re lowering Californians’ auto insurance rates” advertising campaign.  They hadn’t lowered mine at all 🙁  Well a couple of weeks back I received my semi-annual auto insurance renewal and this time they reduced my six month insurance rate from $252.10 (a $4 reduction from last fall’s bill) to $195.30.  Now that’s what I call savings! Now I finally can compare to my friend’s rates with Insurance 4 MotorTrade, that lucky son of gun is going to hear it from me soon!

Apparently this was a result of my now qualifying for the “GEICO Safe Driver Discount”.  You see, I’ve never had an accident or an insurance claim since I first received my driver’s license way back in 1986.  It just took GEICO a couple of years to understand that simple fact.  Feeling somewhat wealthy at the moment I received the latest bill I immediately paid the entire balance via their website, forgoing my usual four payment system.  But wait, there’s more…

The following week I received another large packet from GEICO.  This one included a complete new policy, and another revision to my car insurance rate: $164.80!  That’s another $30.50 in savings, or a total of 12% over my previous six months premium.  Apparently, not only am I a “GEICO Safe Driver” now, but I also qualify for a “5 Year Good Driving” discount.  Go me!  And go GEICO for recognizing it.  Only one problem – I’d already paid the higher premium.  So, torn between exulting in my new budget car insurance premium and wondering how I was going to get that $30 back I set the two packets aside for 48 hours. I wont be looking at Any driver van insurance – one sure insurance or anything anywhere, this has locked me in.

Upon checking my bank account the next day (a constant habit of mine) I discovered that GEICO hadalready credited the $30.50 back into my account!  Now that is customer service, my friends!

  16 Responses to “GEICO Car Insurance Knows Customer Service”

  1. […] Insurance Quotes 4 Free wrote an interesting post today onHere’s a quick excerpt Last September I wrote a post titled Lies of a Gecko in which I took GEICO to task for their “we’re lowering Californians’ auto insurance rates” advertising campaign.  They hadn’t lowered mine at all 🙁  Well a couple of weeks back I received my semi-annual auto insurance renewal and this time they reduced my six month insurance rate from $252.10 (a $4 reduction from last fall’s bill) to $195.30.  Now that’s what I call savings! Apparently this was a result of my now qualifying for the “GEIC […]

  2. GEICO is excellent at marketing and whomever their marketing firm is, I’m sure they are paid handsomely. You would have to admit their commercials are absolutely great and most of them are a marketing goldmine for capturing share.

    Thanks,

    Phil

  3. If nothing else, one has to love the commercials.
    “…Fancy a crisp?”

  4. Do doubt that GEICO is one of the best companies on the market. Great service, great support, really convenient and great looking website. Definitely 10/10!!

  5. Not many companies will do that these days. They are very quick to take your money but are very slow to return any money owed to you. That’s reality most of the time!

  6. It’s good to see that you have reported when a company does something good for you. All too often people only ever complain about big companies. Thanks for sharing your story.

  7. GEICO is outstanding at promoting and whomever their advertising and marketing firm is, I’m positive they’re paid handsomely. You’ll have to admit their commercials are absolutely wonderful and most of them are a marketing and advertising goldmine for capturing share.
    .-= CarInsuranceQuote5´s last blog ..American Express Car Insurance =-.

  8. It’s funny, I seem to get both ends of the spectrum. Either they are rude or the nicest people on the planet. That’s, of course, what you usually hear from those who share.

  9. I guess GEICO is a good company at all. All insurance companies should give some kind of reward to their customers.

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