Top Hosting Center Can’t Keep Own Website Online!
Posted on September 21, 2008
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Part of the Top Hosting Center Series - Previous in series Next in series
Given all the problems I’ve had with Top Hosting Center lately (full details coming soon) I’m in the process of moving my sites to another web host. Of course, that’s rather difficult to do when your web hosting company can’t even manage to keep their own website up and running! Check the screenshot to the left to see what I was just greeted with when visiting tophostingcenter.com
Since all of my websites are database driven I can’t move them without backing up the database. Of course, if I can’t get to the THC home page then I can’t login to my control panel. And if I can’t log in to my control panel then I can’t back up my databases. In my search for some way to contact them to fix the problem (who keeps their web hosts phone number handy?) I finally managed to back my way into their blog and click on their Online Support icon. After a few entries that started to die as well. First the “text entry” box vanished and then the entire chat system crashed as shown in these two screenshots-
Also, be sure to notice in the first screenshot that the tech claims to not even know their website is down. This has become the default for customer service at Top Hosting Center apparently. Deny the problem even exists.
Continuing to search for a way to contact them I revisited ericvanier.com which is the blog of THC’s CEO. He hasn’t posted since May and that was entirely in French so I have no idea what it says. I suppose I should be happy that my websites are still running at the moment. But since they can’t even keep their own website live, how much longer are mine going to last? And since I can’t backup the databases I have no idea what’s going to happen should they vanish. of course, if you’re reading this then that hasn’t happened yet.
Their website’s been down for 30 minutes - that I know of. Lord knows how long it was down before I even visited it. I’ll be sure to come back and update should there be any progress.
UPDATE: 1850hrs - Chat support is back up. They claim that they’re changing the IP of their website and that’s why it’s down. I guess they could no longer stand being associated with all the scummy sites they force my site to be associated with by sharing an IP. They did, however, give me a way to get into my control panel (pictured right) and doesn’t that give you a lot of faith in your web hosting company?
Part of the Top Hosting Center Series - Previous in series Next in series
The Complete Top Hosting Center Series-
- Is My Website Hosting Search Over Already?
- First Impressions of Top Hosting Center
- Kinks Working Out At Top Hosting Center
- Well THAT Sucked!
- StumbleUpon Highlights Top Hosting Center’s Weakness
- Top Hosting Center Can’t Keep Own Website Online!
- Top Hosting Center Attacks Web Hosting Customer
- Grease For My Squeaky Wheel
- Top Hosting Center STILL Can’t Keep Their Home Page Online!
- Quick Update On Top Hosting Center
- Top Hosting Center Rudolph Lifetime Web Hosting Scam Returns
Related Posts: » Filed Under: Hosting Review, Top Hosting Center
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8 Responses to “Top Hosting Center Can’t Keep Own Website Online!”
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If you were checking your H-Sphere control panel more often in the news section, you would have read our advisory we posted hours before our maintenance. We are working towards satisfaction of our customers and we, the people behind Top Hosting Center, are constantly working hard to give you a good hosting service. Should our maintenance schedule brought inconvenience to you, we feel sorry all the same.
@Eric Vanier, CEO THC: How often is often enough, Eric? I was there two days ago and there was no mention of it. Have you guys never considered emailing your customers? Oh wait, you did that this morning, more than 12 hours after the event occurred (and I wrote this post). You had a good thing going there, but it’s tumbled a long way down hill in the last six months.
We are facing heavy issues wilt MySql and the email now. Our websites were down since 2 days ago (5 days in total).
we cannot send/receive email last 2 days and we there is NOTHING in the news section about maintenance and issues, no info at all. Also we have no updates via email
How beautiful!
Actually that is terrible!
Welcome George!
I think it might be time for me to write another full post about THC. They still refuse to honor their uptime guarantee, but they’re currently promoting still more Rudolph hosting plans. If they can’t keep their current udolph servers online what good will it do their customers to sell even more space on them?
Here’s the email that was sent out at 6:30 this morning, more than 12 hours after the problem began and I wrote this post:
“Dear Aahz,
Top Hosting Center has a maintenance in progress and we are changing the IP address of the domain as we always do quarterly and we are moving actually our Website from one server to another one. Our maintenance will cause our website to go down in the next hours and will take additional hours to restore online due to the new DNS information repropagation.
Please note that ONLY the main domain www.tophostingcenter.com will be down and you can still access any of its subdomains. Should you need support, you can access our live chat via our corporate blog: http://web-hosting.tophostingcenter.com or send an email to : customercare@tophostingcenter.com or open a ticket through your Control panel.
Additionally, you can login to your H-Sphere control panel
using http://login.tophostingcenter.com
NONE of our customers’ websites will be affected by the IP change of tophostingcenter.com. They still run normally online for business as usual.
Thank you very much for your forbearance.
Very truly yours,
Tech. department
TopHostingCenter.com”
At the moment, their main site is still down. Meanwhile, I managed to move my site to a new IP and a new server without any downtime at all.
I got that email message as well earlier today. Although I read the advisory on H-Sphere control panel about the upcoming downtime, I feel THC has encountered some sort of issue when they changed their IP address because they decided to move the site to a new server. I guess I will just be patient, it will come back for sure as they are in business. The thing is that my sites are still running great and completely UNAFFECTED by their maintenance downtime.
@John Raul Joven II: Ya know, John, I’m all for people sharing their own personal experiences. That’s what makes the internet great. But I was a bit surprised when you so vehemently attacked me on your blog this morning. But then I figured it out - you work for THC! Or would it be more accurate to say that you’re a part owner? Why haven’t you disclosed this information either here or in your own blog where you defend them so strongly while attacking me?
We all know Eric’s the CEO, I even mention that in this post. He also freely links back to the company with his comment. Why do you feel the need to hide your association?
Top hosting center: mail server issue persists more than seven days now.
Unable to work with emails.
I am sorry THC, that is too bad