Given all the problems I’ve had with Top Hosting Center lately (full details coming soon) I’m in the process of moving my sites to another web host. Of course, that’s rather difficult to do when your web hosting company can’t even manage to keep their own website up and running! Check the screenshot to the left to see what I was just greeted with when visiting tophostingcenter.com
Since all of my websites are database driven I can’t move them without backing up the database. Of course, if I can’t get to the THC home page then I can’t login to my control panel. And if I can’t log in to my control panel then I can’t back up my databases. In my search for some way to contact them to fix the problem (who keeps their web hosts phone number handy?) I finally managed to back my way into their blog and click on their Online Support icon. After a few entries that started to die as well. First the “text entry” box vanished and then the entire chat system crashed as shown in these two screenshots-
Also, be sure to notice in the first screenshot that the tech claims to not even know their website is down. This has become the default for customer service at Top Hosting Center apparently. Deny the problem even exists.
Continuing to search for a way to contact them I revisited ericvanier.com which is the blog of THC’s CEO. He hasn’t posted since May and that was entirely in French so I have no idea what it says. I suppose I should be happy that my websites are still running at the moment. But since they can’t even keep their own website live, how much longer are mine going to last? And since I can’t backup the databases I have no idea what’s going to happen should they vanish. of course, if you’re reading this then that hasn’t happened yet.
Their website’s been down for 30 minutes – that I know of. Lord knows how long it was down before I even visited it. I’ll be sure to come back and update should there be any progress.
UPDATE: 1850hrs – Chat support is back up. They claim that they’re changing the IP of their website and that’s why it’s down. I guess they could no longer stand being associated with all the scummy sites they force my site to be associated with by sharing an IP. They did, however, give me a way to get into my control panel (pictured right) and doesn’t that give you a lot of faith in your web hosting company?
The Complete Top Hosting Center Series-
- Is My Website Hosting Search Over Already?
- First Impressions of Top Hosting Center
- Kinks Working Out At Top Hosting Center
- Well THAT Sucked!
- StumbleUpon Highlights Top Hosting Center’s Weakness
- Top Hosting Center Can’t Keep Own Website Online!
- Top Hosting Center Attacks Web Hosting Customer
- Grease For My Squeaky Wheel
- Top Hosting Center STILL Can’t Keep Their Home Page Online!
- Quick Update On Top Hosting Center
- Top Hosting Center Rudolph Lifetime Web Hosting Scam Returns