Aug 152008

I’ve written several times about my problems with Earthlink DSL.  It hasn’t gotten better, but I’m currently logging all of my downtime in hopes that I can make a case to someone in middle management there that they should credit me some of my monthly payment.  After all, I’m paying for an “always on” internet connection, but it’s actually off roughly an hour a day.

A few days ago I was given a perfect example of quality customer service when I received the following email from Netflix-

Our shipping system is unexpectedly down. We received a DVD back from you and should have shipped you a DVD, but we likely have not. Our goal is to ship DVDs as soon as possible, and we will keep you posted on the status of your DVD shipments.

We are sorry for any inconvenience this has caused. If your DVD shipment is delayed, we will be issuing a credit to your account in the next few days. You don’t need to do anything. The credit will be automatically applied to your next billing statement.

Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.

-The Netflix Team

Wow!  No argument, not even a form to fill out.  They just acknowledged the problem, promised to keep me informed, and are crediting my account.  No questions, no fights, and not even any forms to fill out.  Netflix rocks!

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