Last Tuesday my web hosting company sent an email to notify me that on Friday they would be rebooting the server my sites reside on. As a result my sites would be unavailable for approximately 3 minutes at 9pm PST Friday evening. A minor irritant, but a frequently necessary one, and understandable, IMO. Three minutes of downtime on a Friday evening isn’t generally a big deal as that’s one of the slowest times for my sites (and, I believe, the internet in general).
However, at 9:08pm on Friday I received the following email-
We are currently facing an issue with MySQL databases after our reboot.
Please bear with us as we are currently working on the issue.
Top Hosting Center
Okay, this is very much not good. Blogs are entirely database driven, so no SQL means no blog. Given that I’ve been working really hard at building traffic at Philahzophy and had my record traffic day on Friday this was personally incredibly aggravating. Especially because the SQL server (and thus my sites) didn’t go back online until 10am Saturday morning.
At 10am Saturday morning I was at Z’s house helping her clean her room. And I couldn’t remember my ftp password so couldn’t remove the ugly temp page I had posted to inform any readers passingby. Luckily, Top Hosting Center does have 24/7 chat support and I was able to authenticate myself to them and have them move that temp page for me.
Like most webhosts, Top Hosting Center has a 99.9% uptime guarantee-
THC guarantees network uptime of 99.9% of the time, excluding scheduled maintenance. In the event any customer experiences anything less than what is promised, a credit will be added to the clients’ account upon their request.
I haven’t asked for a credit because I understand that these things happen and my losses were minimal. Besides under their Rudolph plan I only had to make a single $95 payment for a lifetime of webhosting with all the bells and whistles. And, they’ve given great support down the line as I’ve mentioned in previous posts.
The Complete Top Hosting Center Series-
- Is My Website Hosting Search Over Already?
- First Impressions of Top Hosting Center
- Kinks Working Out At Top Hosting Center
- Well THAT Sucked!
- StumbleUpon Highlights Top Hosting Center’s Weakness
- Top Hosting Center Can’t Keep Own Website Online!
- Top Hosting Center Attacks Web Hosting Customer
- Grease For My Squeaky Wheel
- Top Hosting Center STILL Can’t Keep Their Home Page Online!
- Quick Update On Top Hosting Center
- Top Hosting Center Rudolph Lifetime Web Hosting Scam Returns